Dee Nilles, is a contact center expert. Most recently, she was Senior Business Program Manager at Microsoft Consumer Support Services, where she was in charge of strategic and daily operations at multiple call centers, globally. At Microsoft, she managed and deployed key strategic initiatives across global consumer teams such as Gamification programs, Agent Enablement, Supplier support model (No Agent Left Behind Program), and co-creation projects through Making Agents Great Programs.
Roni Floman, VP Marketing at GamEffective, a leading workforce performance gamification company, helping companies engage employees to improve motivation and learning.
GamEffective is a leading workforce performance management company, helping companies engage employees to improve performance, motivation and learning. GamEffective supercharges performance and learning through personalized gamification and real time feedback. The GamEffective platform can easily integrate with existing enterprise applications, providing a deep and effective gamification solution that significantly improves performance and is easily integrated into existing systems. GamEffective's innovative gamification workforce performance platform is used by leading multinationals.