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  • | Tel: 800 538 4263
  • | Tel: 800 538 4263

Webinar Replay: The Business Case for Gamification in the Contact Center

 

Watch the Webinar Replay

How sales and customer service benefit by focusing on emotional motivation instead of sticking to financial incentives alone

In this expert series webinar we learned from GamEffective’s experience on how to create emotional engagement and how it changed revenue and saved money in one of the world’s largest employee gamification deployments at Microsoft. This webinar will help you understand:
 
  • How engaging employees at an emotional level can change behaviors, develop skills, and drive outcomes
  • How gamification can drive results, reduce costs, and increase customer satisfaction
  • How employee knowledge and time to proficiency can result of the effort
     

Dee Nilles, is a contact center expert. Most recently, she was Senior Business Program Manager at Microsoft Consumer Support Services, where she was in charge of strategic and daily operations at multiple call centers, globally. At Microsoft, she managed and deployed key strategic initiatives across global consumer teams such as Gamification programs, Agent Enablement, Supplier support model (No Agent Left Behind Program), and co-creation projects through Making Agents Great Programs.

Roni Floman, VP Marketing at GamEffective, a leading workforce performance gamification company, helping companies engage employees to improve motivation and learning.

About GamEffective:

GamEffective is a leading workforce performance management company, helping companies engage employees to improve performance, motivation and learning. GamEffective supercharges performance and learning through personalized gamification and real time feedback. The GamEffective platform can easily integrate with existing enterprise applications, providing a deep and effective gamification solution that significantly improves performance and is easily integrated into existing systems. GamEffective's innovative gamification workforce performance platform is used by leading multinationals.