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  • | Tel: 800 538 4263
  • | Tel: 800 538 4263

Best Practices for Customer Service Gamification

Gamification can do much more than drive quality and performance. It also provides customer service employees with much needed engagement, transparency, feedback and optimal use of best practices training.

In this guide, we’ll take a look at how to use enterprise gamification to better manage customer service and call center environments:

  • Balancing AHT, FCR and customer satisfaction
  • Creating balanced leaderboards across customer service channels, teams and individuals
  • Recognizing exceptional service
  • Using performance updates for immediate feedback, recognition and continuous improvement
  • On the job elearning, training and customer service onboarding.

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