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How Yahoo! Increased its Customer Service KPIs by 10%

Gamification and real-time feedback can supercharge performance and learning. That’s what workforce performance management is all about - used for sales, customer service, back-office operations and more. It aligns employees with corporate goals and to drive intrinsic motivation.

Yahoo! used GamEffective’s platform to drive its customer experience teams, with surprising results, tuning employee performance according to changing goals.

Download this case study to learn how Yahoo! used gamification and the resulting benefits.

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